Here is what customers are saying about StoneLocator.com:
Just a follow up on the slate I ordered from your company about a month ago. It arrived virtually damage free. The delivery company (Old Dominion) was excellent. The driver went out of his way to accommodate us with the location of the pallets. The tile is beautiful- better quality than I expected. It was installed and looks incredible.
I just wanted to send you a note on how pleased I have been with your service regarding the stone flooring we have purchased with you and your company. I am a commercial bldg. contractor and I deal with suppliers all day, every day, and in a world full of service " misfits " you are a shining star. I am so happy with the entire process (not to mention the money I saved).
I received my order of 1,300 square feet of the blue Lagos and I am very satisfied. I wanted to thank you personally for handling all aspects of this transaction professionally. The delivery could not have been smoother. The Old Dominion truck company was very accommodating and showed up on time with the delivery, the driver Shawn really went the extra mile taking care of the delivery. As for the tile, it is really great, the quality is as described by you and will look great when installed on the project. Once again, thanks for all of your personal attention to my order. I will strongly recommend you to others in the market for stone and I will use you again soon.
S. Polizzi, American Kitchen Associates, New York
The tiles are absolutely fantastic! I received the Noce travertine first, they are simply perfect. The color is just beautiful, it is EXACTLY what I was hoping for. The rest of the tiles came the following Monday and I am equally impressed with all of them. Everything is gorgeous, I especially love the Rojo Alicante. But more important even than the tile is the OUTSTANDING service and attention you provide. I have never worked with anyone who gets things done and answers questions immediately as you do. You and your website have been a godsend! I can't stress enough how impressed I am with the manner in which you do business. Thank you, thank you, thank you!
The slate is here! The shipment arrived on schedule and without damage. The deliverers were great to work with as well. Am very much looking forward to seeing the finished product! It has been a pleasure working with you - I would recommend you to any of my friends. Wish me luck on the installation and many thanks for making this purchase so effortless.
We received the shipment, and it looks like it's in great shape! Thanks so much for taking care of us. The project will be done in a week or so, I'll photo the kitchen and email some pix! Thanks again.
I was just downstairs talking to the tile installer. He says it's the best tile he's ever laid! Thanks so much for keeping in contact with me. We're really pleased with our purchase.
I thought you might be interested in a little follow-up. Our project is going well and our bathroom looks great. The stone tiles look so much better than ceramic. My wife & I are very pleased with the outcome. Everything looks better that we'd hoped. A little beyond the skills of us do-it-yourself types at first. But with a laser leveler, we finally got everything square & level. We've gotten great comments from both friends and contractors. We've referred several people, and one contractor, to stonelocator.com that were interested in our tile. Hopefully you'll eventually get more orders. Thanks again and we won't hesitate to provide referrals in the future.
I have been looking forward to sending you this note for a week now...just haven't been able to find a free moment. The Emerald Forest slate was installed in the shower area this week, and WOW!!!! It is absolutely gorgeous. The sample I received was nice, but when you have a whole wall up and see the beautiful veining and variations, it's truly amazing. I have not seen anything like it - and have never wanted to stand in a shower for so long, just gazing at the walls :-) The honey onyx was also installed in the powder bathroom this week. I can't tell you how many times I've stood back and said "WOW!" That stone is amazing. And what's even more amazing is the price that StoneLocator.com is able to offer. During my search, I found this stone locally for anywhere between $14-$28/SF. StoneLocator.com was a fraction of this cost without compromising any quality or beauty. We are so, so happy!! The contractors have asked me numerous times, "where did you get this???" (Of course, I tell them). They often comment on the beauty of the tiles, and although they are laying tile all over this area, they've never seen anything like it. My experience with StoneLocator.com has been nothing but positive, including dealings with yourself, James on shipment & delivery, and Rick with some technical questions. You have all offered outstanding service and customer care; it has always been easy to reach a key person when I had a question; and the end product is a superior quality stone that enhances the beauty of our home. I will definitely return to your site, and will tell everyone where I found the beautiful tile!
The Volakas Marble tile arrived today in good condition and it is very beautiful. I want to thank you for being so helpful with our orders. I know that we are not buying very large quantities, but you have treated us as if we were a million dollar customer and I truly appreciate all that you have done. I hope to do more business with you in the future, and I will recommend you to anyone in need of quality stone products.
Just wanted to let you know I received both your voice messages regarding our sandstone, and I want to thank you very much. I am so impressed with every aspect of our dealing, not only with the quality of the product, but with your outstanding customer service. I hope you had a super holiday, and I look forward to hearing from you regarding the other shipment information!
We got the marble yesterday....and it looks good. I want to say that I am extremely pleased with how well this transaction has gone. I have recommended your company to many colleagues already!!!
You've been such a HUGE help to me. With my lifestyle, it is so difficult to find the time to shop at the various showrooms, etc....and then I rarely find what I'm looking for anyway. I've found so many wonderful alternatives on your site, and can look all hours of the day - not just when the stores are open! On the other hand, it's hard to tell what you're really getting when you order products over the internet - and flooring is no exception. But your customer service has been outstanding and has helped to ensure my picks are appropriate for my needs. And when I took that next step to order a sample, the samples have all been exactly as they were presented. I'm sure others have hesitancy purchasing a product like this over the net - I would be happy to provide a "" if you'd like one for your site…
Letter to the President & CEO of StoneLocator.com
I have recently purchased a quantity of granite stone tiles through your company. I am writing to complement you on one of your sales people, Rick Ward whom I dealt with. I had about a million questions as well as many requests for different pricing options for my order. Rick was extremely helpful each step along the way. Never even hinted he was getting frustrated with my requests. He has a vast knowledge of the product as well as favorable application suggestions. Directly due to Rick's professionalism I ordered my product through Stonelocator.com. I have also recommended Rick and your company to others. My order arrived on the job site as promised and is waiting installation. I have always believed a business' most valuable asset is its employees. Value your "Rick" asset.